Terms of Service

These terms are the agreement between you and AedID ("AedID", "we", "us"), operated from Lisbon, Portugal, for the use of the service at aedid.com. By creating an account or using the service you accept them. If you are using AedID on behalf of an organization, you accept them for that organization and confirm you may do so.

1. What AedID is

AedID keeps a digital record of buildings: the documents you upload, the facts we help extract from them, the spaces, equipment, events, and maintenance the record describes. Some processing is automated, including the use of AI models to read documents and photographs; automated results can be wrong, are marked with their provenance, and are yours to review and correct. AedID is a record-keeping tool — it is not a surveyor, engineer, lawyer, or insurer, and its output is not professional advice.

2. Your account

• You must provide a working email address and keep your credentials to yourself.
• You are responsible for what happens under your account.
• Accounts may belong to an organization (for example, a property-care firm). That organization's administrators control its data and who may access it.

3. Your content

The documents, photographs, and data you upload remain yours. You grant us the license needed to store them, process them (including with the AI providers named in our Privacy Policy), display them back to you and to the people you have given access, and keep backups. We claim no other rights. You are responsible for having the right to upload what you upload.

4. Acceptable use

• No unlawful content or use, and no uploading data about people without a lawful basis.
• No probing, scraping, reselling, or disrupting the service.
• No attempting to access another account's or organization's data.

5. Support access

Our support staff can, for the purpose of assisting you, view your account as you see it or act within it. Every such access is logged, visible in an audit trail, and time-limited. We access accounts only to support you, investigate abuse, or comply with law.

6. Fees

Where a paid plan applies, prices and billing terms are stated at purchase. We will give reasonable notice before changing prices that affect you.

7. Termination and your data

You may stop using AedID and request deletion of your account and data at any time (see the Privacy Policy). We may suspend or terminate accounts that break these terms, with notice where reasonable. On termination we delete or anonymize your data within the retention periods described in the Privacy Policy; you may request an export first.

8. Warranties and liability

The service is provided "as is". To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential damages, loss of profits, or loss of data beyond our reasonable control; our total liability is limited to the amounts you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot lawfully be limited, and nothing affects the statutory rights of consumers in their country of residence.

9. Changes

We may update these terms as the product evolves. For material changes we will notify you (by email or in the product) before they take effect; continuing to use the service after that is acceptance.

10. Law and disputes

These terms are governed by Portuguese law, and disputes belong to the courts of Lisbon, Portugal — except that consumers keep the protection of the mandatory rules and courts of their own country of residence. EU consumers may also use the European Commission's online dispute resolution platform.

11. Contact

Questions about these terms: [email protected].